Terms and Conditions

Last updated: 22 October 2026

These terms apply to the use of the webplan.ro website and to the subscription-based website creation and management services offered under the WebPlan.ro brand. Please read them before requesting a quote, filling in a brief or creating an account.

1. Who we are and what these terms cover

The provider is LSSMEDIA DEVELOPMENT GROUP SRL (LSS Media), tax ID (CUI) 28394916 (the “Provider”, “we”), email [email protected], phone +40 748 280 305. The “Client” is the professional (a company, sole trader or other self-employed professional) ordering the services for their business. WebPlan services are offered to professionals only, not to consumers.

These terms are supplemented by the individual contract made with each Client (the accepted offer). If the two differ, the individual contract prevails.

2. The WebPlan service

Through the WebPlan monthly subscription, the Provider builds and manages a custom presentation website for the Client’s business. The subscription includes:

  • building the website, custom-made from scratch (not a template);
  • hosting and an SSL certificate;
  • the domain name, if the Client needs one;
  • technical maintenance and security updates;
  • site-level SEO;
  • content changes and routine adjustments on the Client’s request (through a ticket in the account or by email).

New and larger features, beyond routine adjustments, are offered through a separate quote. The website has no individual admin panel: changes are made by the Provider, which allows the Provider to stand behind the site’s stability and security.

3. Ordering and the contract

Filling in the contact form or the brief does not bind either party. The contract is made when the Client accepts our offer (in writing or electronically, including by email). The information in the brief helps us prepare the offer and the website; the Client is responsible for its accuracy.

4. Delivery time

We undertake to deliver the website within 7 days of receiving all the necessary materials and information (completed brief, texts, logo, images, domain access where relevant). The period is suspended while the Client is late providing them or answering our requests. If we are late through our own fault, the Client receives one month of the subscription free.

5. Prices and payment

  • The subscription price is the one shown on the site or agreed in the offer, in lei per month; LSS Media is not registered for VAT, so no VAT is included in or added to the price.
  • The price is fixed for the whole contract term. There are no setup fees, upfront payment or hidden costs.
  • We invoice monthly. Invoices, due dates and payment status are shown in the Client’s account under “Financial” and can be downloaded. Updating the payment status can take up to 72 hours.
  • Payment is due by the due date on the invoice. Late payments carry interest and penalties as provided by law.
  • If an invoice is unpaid after its due date, the Provider may suspend the services after prior notice. Services resume once the overdue amounts are paid.

6. Contract term and termination

First year. The initial contract runs for a minimum of 1 year, paid monthly. The Client may cancel during the first year by paying a fee equal to 50% of the remaining months until the end of the first year.

After the first year. The subscription becomes monthly and the Client may cancel at any time by written notice to [email protected]. The subscription ends at the end of the billing month in which we received the notice.

What happens to the website. When the subscription ends, the Client may choose between taking over the website for a buy-out fee (stated in the offer) and having it shut down.

Either party may terminate the contract for the other party’s serious breach, if it is not remedied within a reasonable period after notice.

7. Content, intellectual property and access

  • Texts, images, logos and names supplied by the Client remain the Client’s. The Client grants us the right to use them to build, host and promote the ordered website.
  • The Client warrants that they have the right to use the supplied materials and that they do not infringe third-party rights or the law.
  • The source code, infrastructure and technical panels remain under the Provider’s control; the Client has no direct access to them. Taking over the website when the subscription ends is done under section 6.
  • We reserve the right to mention the finished website in our portfolio, unless the Client asks us in writing not to.

8. The client’s obligations

  • To provide the necessary information and materials on time and respond to our requests.
  • To give us accurate, up-to-date details (contact, billing).
  • Not to use the website for illegal or deceptive activities or ones that infringe others’ rights. We may refuse or remove content that breaks the law.
  • To be responsible for the content and legal information of their own business shown on the site (for example identification details, offers, prices).

9. Service availability

We make reasonable efforts to keep the website available at all times but cannot guarantee uninterrupted operation. There may be interruptions for maintenance, which we try to schedule and keep short, or for reasons beyond our control (internet providers, cyber-attacks, force majeure).

10. The client account

  • The account is created with the Client’s real details. The Client must keep the password confidential and is responsible for activity carried out from their account.
  • The password must have at least 12 characters and cannot be one found in public lists of breached passwords. A password we send by email must be changed at the first sign-in.
  • Tell us immediately at [email protected] if you suspect unauthorised use of the account.
  • We may suspend an account that is used abusively or unlawfully.

11. Limitation of liability

The Provider is liable for direct damage caused by its fault. To the extent permitted by law, we are not liable for indirect loss or loss of profit (for example lost customers or revenue), and our total liability to the Client is limited to the subscription fees paid in the previous 12 months.

Nothing in these terms excludes or limits liability that cannot be excluded by law (for example in case of fraud or gross negligence).

12. Using the webplan.ro website

The content of webplan.ro (texts, design, images, logo) belongs to the Provider or its licensors and is protected by copyright. You may not copy, republish or use it commercially without our written consent. You may not attempt to gain unauthorised access to our systems, disrupt the website or automatically scrape its content.

13. Personal data and cookies

Your personal data is processed under the Privacy Policy, and cookies under the Cookie Policy.

14. Dispute resolution

These terms and the contracts made are governed by Romanian law. We try to resolve any disagreement amicably; write to us at [email protected]. If we cannot agree, disputes are settled by the competent Romanian courts.

15. Changes to these terms and contact

We may change these terms, for example when we add services or the law changes. The version in force is the one on this page. Changes do not affect contracts already made, unless required by law or accepted by the Client. For any question, contact us at [email protected] or +40 748 280 305.